Order Status

From the Order Status tab, you can:

• View the status of all orders - both open and closed - placed via any Schwab channel (including Schwab.com, StreetSmart.com, etc.)
• View order execution detail with order number, time, price and more
• Change or cancel individual orders
• Cancel all open orders for a symbol or all orders in total
• Add, edit, or remove bracket exits
• Activate, deactivate, or edit conditional orders

Order Status can be found in the Account Detail tool.

TIP: You can also quickly see whether you have open order or positions for a security by clicking the O or P in the upper left corner of the Trade tool or Symbol Hub.

Viewing Order Execution Detail

See the details of each order, including order number, venue, time, fill price(s) and more, by clicking on an order and clicking Order Detail to expand the Order Detail display.

You can leave the Order Detail display open and click through your orders to see the details of each one, or you can close it by clicking Order Detail again.

Canceling an Order

The Order Status window enables you to cancel open orders. Click an order and click Cancel Order at the top of the window, or right-click on the order and select Cancel Order. The software will ask you to verify the action.

Canceling ALL Orders

You can cancel one order as described above or you can cancel all open orders. Click Actions > Cancel All Open Orders to initiate the canceling of all orders.

To cancel all orders for one symbol, right-click on the symbol and select Cancel All Open [symbol] Orders.

Changing an Order

For open SmartEx orders, you may be able to make changes to the order, such as quantity, type, limit price and more. Click the order you wish to change and click Change Order at the top of the window, or right-click on the order and select Change Order...

A window with the order entry fields will open with your original order settings. Make the desired changes and click Review Order. If the settings are correct upon review, click Place Order. Otherwise, click Cancel Changes if you want to keep the original settings.

Note that you cannot change a SmartEx order to or from a trailing stop order type after the order has been submitted. You must first cancel the order and then resubmit with a different order type.

Orders with Brackets: You can change the primary order using Change Order as described above, but to change the bracket exits themselves, right-click on the contingent bracket in the Order Status tab and select Edit Bracket. You cannot change the order AND its associated brackets via the Change Order function.

NOTE: Some orders, including all Direct Access orders as well as market orders (unless trading on the security has been halted, in which case we will make our best effort to cancel), cannot be changed. Further, because of the speed of execution and the short life span of marketable limit orders, canceling or changing orders may not always be possible.

Refer to the Change column in your Order Status tab to see if an order can be changed, indicated by a Yes or No.

Contingent Orders

All contingent orders display in the Order Status tab. The following types of orders will display as Contingent in the Status column:

• Bracket exits associated with primary orders: Click the arrow next to the primary order to display the exits associated with the order. Bracket exits can also be added to open orders by right-clicking and selecting Add Bracket. Please see the Brackets section for more information.
• SmartEx trailing stop orders: SmartEx orders with a trailing stop are held up until the trailing stop price is met. Once the price is met, the order status changes to Open, and a market order is submitted for execution. Trailing Stop orders can only be entered during the standard session.
• Conditional Orders: Conditional orders display in the Order Status tab as Contingent until the order criteria are met, at which point an order is submitted for execution and the conditional order’s status changes to Inactive, while the order it spawns becomes a live order. If there are multiple orders related to one conditional order, click the arrow to display all orders.

NOTE:Once a conditional order is triggered and an order is submitted for execution, the order will display with the live orders rather than with the conditional order. The conditional order will continue to display but will become Inactive.

Partial Fills

The Quantity Filled At column displays quantity and price information for your order’s fills. If there are multiple fills at different prices, this column displays the average price with the total number of shares. To view the individual fills, select the order and click Order Detail in the upper right corner.

Short Sell Exempt Orders

Short Sell-Exempt orders will display in your Order Status tab. A customer service representative may enter Short Sell-Exempt orders on your behalf in certain limited circumstances. The most common instance when this may occur is when liquidating the underlying security where the position is held as either an equity right, warrant, convertible, or a restricted stock. In these circumstances, the securities are not in an acceptable form for delivery on settlement date. Note that you must file an exercise for the right, warrant, convertible or restricted stock before your order to liquidate the underlying security can be marked as Short Sell-Exempt.

Export Order Status

1. You can Export your Order Status data to .xls (for Office XP and later versions), .csv, or .txt formats from the Actions menu or by right-clicking within the Order Status display.

2. Select the save location and enter a name for the export file, if you wish to change it from the default, and click Save.

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